Shipping Policy
The Glass Cottage is committed to using excellent packing materials and shipping in an expeditious, cost effective manner to ensure prompt delivery and that all purchases arrive in good condition. Shipping takes place within 24 hours or next business day of payment receipt and confirmation. Web Site and Tracking/Confirmation Numbers are made available to each customer via my shipping notification email. Insurance is included with all purchases.
The Glass Cottage provides free shipping and insurance with all U.S. domestic orders $50.00 and over to the 48 Continental United States via USPS Priority Mail or UPS Ground. Shipping to Alaska, Hawaii and Puerto Rico is by UPS Ground only. Shipping to Canada is by UPS Standard to Canada. All other International orders ship by UPS Worldwide Express, UPS Worldwide Express Plus, UPS Worldwide Saver or UPS Worldwide Expedited depending on the customers choice.
All Fashion Jewelry orders qualify for free shipping by 1st Class Mail with no purchase restriction. All instructions are provided in the "Checkout Pages" when ordering.
The Glass Cottage offers United Parcel Service (UPS) when shipping Steamer Trunks for for value and efficiency. The Glass Cottage does not include packing, boxes or other materials when determining shipping weight. There are never handling fees and insurance is provided at no extra charge where applicable. Antique Steamer Trunks are heavy and all ship free to the 48 Continental United States.
We guarantee there are never hidden fees or charges in your shipping charge. Shipping is based on merchandise weight only with tracking, insurance and packing included. This policy always saves you money. We never charge a handling fee.
Not all non-U.S. Domestic carriers offer delivery confirmation or insurance, these services will be applied where and when available. If a shipping method is requested other than Glass Cottage standard methods offered, delivery confirmation will be included and made a part of the shipping fee.
We ship around the world. The Glass Cottage has shipped to the following destinations:
United States (Coast to Coast, North and South including Alaska), Canada, England, Germany, Denmark, Norway, Sweden, Portugal, Spain, Italy, Greece, U.S. Embassy in Afghanistan, Canary Islands of Spain, Japan, South Korea, Hong Kong, and Israel.
When checking out with your items please read the shipping information notice. All shipping information is required. Domestic customers should proceed to the payment/checkout and use their PayPal shipping address.
Due to the fragile nature of many types of tableware. glassware, pottery and collectibles, sometimes pieces can be damaged in transit. By following the proven guidelines outlined below, we greatly reducing the chances of your pieces arriving broken or chipped.
Wrapping Merchandise:
We wrap each piece individually in two or more sheets of newspaper, bubble wrap or foam. Starting at one corner and wrapping diagonally we secure pieces of the same size together in bundles with tape. Extra padding around delicate handles and stems is used. Teapots, coffeepots and sugar bowl lids are wrapped separately and then taped into their position. Flatware pieces are wrapped individually to prevent scratching.
Packing Merchandise:
We double box by placing one box within another when necessary and pack with at least two inches of crushed heavy brown grocery bags, newspapers or other padding between all six sides of the cartons. Keep in mind that the larger the carton, the higher the rate of breakage due to shifting or overloading. Placing heavier items in the bottom of the carton, separate bundles and individually wrapped pieces with newspaper, bubble wrap or foam cushioning prevent breakage. Bundles of plates, bowls or platters are placed around the edges to absorb extra shock. Before sealing a carton, padding is placed on the top and sides of the box as full as possible to prevent air pockets or pieces touching the sides. Contents should not move when the box is shaken. We seal the carton with 2" to 3" carton sealing tape. We do not use masking or cellophane tape to seal boxes.
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