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Frequently Asked Questions
Is your web site secure?
Yes, our web site is secure with hosting by Yahoo. The Glass Cottage check out procedure and inventory management utilizes Yahoo Small Business. All payments are handled through Yahoo Stores and Paypal for further assurances of secure transactions.
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Is my privacy protected?
Privacy is of utmost importance and considered crucial in operating a reputable online business. You information is never used in any manner except to complete transactions at our site. For more please read our complete Privacy Policy.
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How long have you been in business?
We have been merchants on an ecommerce basis since 2000 and have operated our own independent store since 2002.
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Where do you get your merchandise?
We our affiliate marketers and point you to merchanise on Ebay sold by respectable merchants providing you with an outstanding variety of specific items related to your search.
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If I can't find an item can you help?
We point you to merchants on Ebay with specific items to your search. If you can't locate an item on Ebay it's probably not readily available on that venue but may appear withing 30 days. Bookmark this site, return frequently and keep up your search.
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Do you identify or appraise items?
We gladly lend a helping hand with identification and appraisal if you can provide good pictures including makers marks and closeups of patterns. We do charge a small fee for this service. Please see Appraisal and Research for details.
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