Frequently Asked Questions
Is your web site secure?
Yes, our web site is secure with hosting by Yahoo. The Glass Cottage check out procedure and inventory management utilizes Yahoo Small Business. All payments are handled through Yahoo Stores and Paypal for further assurances of secure transactions.
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What payment methods do you accept?
We accept PayPal since it is secure, uses all major credits cards including bank transfers and doesn't require registration to make purchases. In addition, all personal information is contained by PayPal and decreases the chance of identity theft. For additional information see our Payment Policy.
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Is my privacy protected?
Privacy is of utmost importance and considered crucial in operating a reputable online business. You information is never used in any manner except to complete transactions at our site. For more please read our complete Privacy Policy.
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How soon do you ship after my purchase?
We ship all purchases within 24 hours or next business day. See our Shipping Policy for complete details.
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What if my merchandise arrives broken?
We seldom receive notice that merchandise was broken upon delivery. All our packages are fully insured for the complete purchase price. If you receive broken merchandise you should contact the carrier and notify them to collect for damages. We will help you in this process if necessary. If possible, upon your request, we will make every attempt to secure a new item for your purchase. A description of our packaging methods can be seen in our Shipping Policy.
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How long have you been in business?
We have been merchants on an ecommerce basis since 2000 and have operated our own independent store since 2002.
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Where do you get your merchandise?
We get most of our merchandise at auctions, estate sales, classified ads, and from other ecommerce sites.
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If I can't find an item can you help?
Many times customers can't find what they want at our site or on the internet. It's possible we can find what your looking for. Simply let us know what you want and we'll make every attempt to find it at a competitive price.
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How do you price your merchandise?
One frustration is finding so many collectible items in malls, flea markets and on the internet at exorbinant prices based on so-called "book values" or "market prices." Prices are changing on a daily basis and we seek out merchandise at very low costs so we may offer them at very competitive prices and still make a reasonable profit. In addition, we pay for insurance, base our shipping on the actual weight of the merchandise before packing and never charge a handling fee.
There are no hidden costs. Our policy is to offer affordable merchandise and turn it over to you the valued customer for your enjoyment.
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Do you identify or appraise items?
We gladly lend a helping hand with identification and appraisal if you can provide good pictures including makers marks and closeups of patterns. We do not charge a fee for this service.
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